It is our customer who decides how to pay. If they don't choose paysafecard, we have no business.It is vital for us to consider our customers in everything we do.

• Our customers are central to our company culture. We consider our actions and decisions in terms of the effect they may have on our customers.

• We consider our target customer's needs specifically; we design and market our products, so that we best meet our customer's needs.

• Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

• We provide clear help and support to our customers; our Terms and Conditions are written in language which is simple and easy to understand.

• Our products perform for our customers in the ways they expect; We value customer feedback, and use it to shape our products and experience.

• We make it simple and easy for our customers to communicate with us; we see each complaint as an opportunity to improve our service.